FAQ

Frequently Asked Questions

Do you need to have an account?

No you can checkout as a guest without having an account; however having an account make it easier to check order status, order history, receive discount and promotions.

What payments do you accept?

We currently accept Visa, AMEX, Mastercard, and Paypal.

Do you charge shipping on products?

Yes. Some items will be subject to a shipping charge which will be added at checkout.

When will my item be shipped?

Please visit our shipping page here.

How do I track my order?

To track your orders please visit our account page or check your email for tracking information.

What is your refund policy?

Please visit our refund page here.

Why do some of my items smell different?

Don’t worry, that’s not unusual – it’s from a fixation agent (sometimes known as pre-treatment) applied during the printing process and it’s not permanent. It is used for all direct-to-garment (DTG) prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

How do I wash my items?

All-over printed apparel

All-over printed apparel can be machine-washed cold with like colors, without bleach. You can tumble-dry the apparel on low heat. It can’t be ironed and dry-cleaned.

All-over printed sweatshirts and hoodies

All-over printed sweatshirts, hoodies, and joggers have cotton in their fabric, and it makes their care different from other all-over print products. So, while they can be machine-washed cold with like colors and ironed on low heat, they can’t be tumble-dried or dry-cleaned. Don’t use bleach while washing.

All-Over Print Face Masks

All-Over Print Face Masks can be machine-washed at 140ºF (60ºC) with like colors, without bleach. They can’t be dry-cleaned. You can tumble-dry the face masks on low heat and iron on a cool setting.

Embroidered hats and backpacks

Embroidered hats and backpacks can be wiped clean with a damp cloth in the spots where it’s needed. If necessary, hats can be hand-washed cold. Don’t use brushes.

Both hats and backpacks can’t be machine-washed, bleached, tumble-dried, ironed, and dry-cleaned. Read the manufacturer label carefully for any other instructions.

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